Quality & Compliance
How we keep care safe, effective and consistent
Quality in home care comes from the same things repeated well — recruitment, training, clear plans, honest reviews and open communication. Here is how that works at Horizons.
Placeholder — awaiting final CQC wording
Our regulatory status
Horizons Homecare is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. Full status copy will go here — for example: registration details, current rating or inspection stage, and what that means for clients and families.
Jason: replace this block with the exact current CQC status wording.
The five CQC standards
CQC inspects every home care service against five key questions. Here is how Horizons answers each.
Safe
Carers are DBS-checked, trained in safeguarding and medication, and work to documented risk assessments. Incidents are recorded and reviewed.
Effective
Care plans are built from a full in-home assessment and updated at 7 days, 1 month, 3 months and every 6 months so support stays right for life as it changes.
Caring
Small, consistent teams mean carers genuinely know the person they're supporting — and have the time each visit to do things properly.
Responsive
We listen. Preferences, routines and feedback from clients and families shape the rota, the care plan and who shows up at the door.
Well-led
Registered managers in Blackpool and Lancaster lead supervision, audits and continuous improvement, supported by our co-founders day to day.
Our quality process
A simple, repeatable rhythm — so nothing gets lost between “care starts” and care actually feeling right.
Care plan
A free in-home assessment builds a written plan covering routines, preferences, health needs and goals.
Supervised delivery
Carers deliver against that plan with spot-checks, supervisions and competency reviews by the registered manager.
Scheduled reviews
Formal review points at 7 days, 1 month, 3 months, then every 6 months — plus any time things change.
Family feedback
Family portal updates, regular check-ins and a clear complaints route keep communication open both ways.
Training & accreditation
Every carer completes our induction and core training before visiting a single client, then keeps refreshing that knowledge throughout the year.
Training is delivered in-house by our training officer and supplemented by specialist courses for carers supporting clients with dementia, stroke recovery, end-of-life needs or complex medication regimes.
- Care Certificate (all 15 standards)
- Safeguarding adults (Level 2)
- Medication administration & competency
- Moving & handling people
- Infection prevention & control
- Dementia awareness & communication
- Mental Capacity Act & DoLS awareness
- First aid & emergency response
- End-of-life care principles
- Equality, diversity & inclusion
If something is ever wrong — tell us
We take every concern seriously. The fastest route is a phone call or email to your coordinator or to the registered manager for your branch. We acknowledge concerns within one working day and tell you what will happen next.
If you'd rather raise a concern externally, you can contact the Care Quality Commission directly at any time — it will not affect the care you receive.
Want to discuss care quality with us?
Ask anything — how we recruit, how we train, how reviews work, how we respond if things change. We're happy to explain any of it.