Privacy policy

Data controller

Horizons Homecare Ltd is the data controller responsible for your personal data. We are registered in England and Wales and regulated by the Care Quality Commission (CQC). If you have questions about this policy, contact us at info@horizonshomecare.co.uk.

Information we collect

We may collect the following types of personal data:

• Contact details — name, phone number, email address, and postal address provided via our website forms, phone calls, or emails.
• Care assessment information — health conditions, care needs, GP details, and next-of-kin information gathered during assessments.
• Website usage data — pages visited, time on site, and device information collected via cookies and analytics tools (see our Cookie Policy).
• Employment data — information provided by job applicants including CVs, references, and right-to-work documentation.

How we use your data

• Responding to care enquiries and conducting care assessments
• Delivering and coordinating care services
• Communicating with you, your family, and healthcare professionals
• Safeguarding and regulatory compliance (e.g. CQC reporting)
• Processing job applications
• Improving our website and services through anonymised analytics

Legal basis for processing

We process personal data under the following legal bases:

• Consent — when you submit a contact form, subscribe to communications, or accept non-essential cookies.
• Contractual necessity — to deliver care services under a care agreement.
• Legal obligation — to meet CQC regulatory requirements, safeguarding duties, and employment law.
• Legitimate interest — to improve our services and maintain website security.

Data retention

We retain personal data only for as long as necessary for the purposes it was collected. Care records are retained for a minimum of 8 years in line with CQC guidance. Website enquiry data is retained for 2 years. Job application data for unsuccessful candidates is retained for 6 months unless you consent to longer retention.

Third-party sharing

We may share personal data with:

• Healthcare professionals involved in your care (GPs, hospitals, district nurses)
• Local authority adult social care teams
• The Care Quality Commission (CQC)
• Microsoft Clarity for anonymised website analytics (when consent is given)

We do not sell personal data to third parties.

Your rights under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no ongoing legal reason to retain it.
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interest.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email info@horizonshomecare.co.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.